Dear Mr. L ...

This is the actual letter that was faxed over to the main office:

Mr. F.L.,
My family currently occupies unit A4, since June 2006. As of this day, we have not had heat in our apartment. We have given our Property Manager, K.T. ample opportunities to resolve the matter and we have not gotten the proper attention and results that we deserve. We feel like we are being brushed off.

We have been told that the heat would come on once the temperature drops below 50 degrees, but this has not been the case. There is no heat coming from the radiators. We are disgusted at the fact that the commitment of heat is not being honored. We have three children; one of whom has Asthma (2 year-old) and our oldest child (9) has Sickle Cell Disease. Subjecting them to these undesirable conditions has caused us to take matters into our own hands, unless you intervene.

We are asking for the following: immediate restoration of the heating to our apartment and a reasonable credit from rent payments made from October and November (months that heat was not available in our apartment).

If we do not receive heating in our apartment, the rent payment for the month of December (and following months if necessary) will be held in escrow. Also, Action News will be contacted mainly due to the fact that there are others in our building that are affected.

Please understand that we did not originally intend to resort to these measures, but we were left with no other options. This is the result of negligence and poor management decisions. We pay our rent consistently as we should, and we ought to have heat in our apartment as indicated in our lease agreement.

I hope that this matter is resolved promptly. You may follow up with my husband, Mister (that's M-I-S-T-E-R PERIOD!)

Thank you.

Since this letter has been faxed, hubby has gotten a call from our property manager saying that they want to put in a recorder to record the temperature around the clock. I pray that they get true readings from this thing. I have contacted a lawyer to get legal advice. Please keep us in your prayers. We just want heat!